Warranty
Your satisfaction is our top priority. If our products or services fail to live up to our high standards for any reason, please contact our Customer Loyalty Team and we promise to fix it.
Our products have a guarantee of 2 years. For a long-lasting and seamless coffee experience a proper machine maintenance is crucial. Read more about product care and troubleshooting here.
Yes, our guarantee follows the EU guidelines and is 2 years. The statutory guarantee period however, in which we provide afters sales services at no extra costs (except packaging), can vary depending on the country you live in. Find more information about local legislations on the European Union's webpage.
For a claim to be valid, the defect must have already been present at the time of purchase. Sjöstrand is not responsible for defects arising later, for example as a result of improper use or wear and tear.
We always intend to reduce waste and therefore try to repair a product before a replacement is made. Solutions can vary on each individual case based on age of the product and type of deficiency. In general we follow the hierarchy of remedies
- repair
- replacement
- reimbursement
Contact us via our contact form or chat. Provide your products serial number and purchase date. If you did not buy the product directly from us, attach your purchase receipt.
Yes, we encourage you to extend your machines life time for as long as possible. After the warranty expired we send you a quote with the estimated repair costs on request.
If you bought your product directly from us we are able to trace back your purchase. Otherwise we always need a receipt of purchase. This is for us to prove the warranty is still valid.