Shipping & Delivery

Delivery time

We always work hard to get your order to you as quickly as possible. Once your order has been successfully submitted, our warehouse team will process it within the next two business day at the latest. You will receive an email with tracking information as soon as your order has been dispatched.

The standard delivery time within the United Kingdom is 3-5 business days and deliveries. When checking out, you will be able to see an estimated time frame for each delivery option. This estimate is only a rough approximation, as the shipping is carried out by third-party companies and cannot be guaranteed by us.

Shipping rates

We offer free standard shipping on orders over £50. For orders below these amounts, the shipping cost will be £5.99.

Transport damage

Sjöstrand is responsible for goods that are damaged or lost during transportation to the customer, subject to the limitations of these conditions.

Once you have received your goods, we recommend that you take the time to carefully examine the product to ensure that it is not damaged. If you notice any damages, please immediately notify the external transportation company and pickup point, and then reach out to our customer service team. We will ask you to keep the transportation packaging and product packaging for further examination. If you have any question or need any assistance, please don't hesitate to reach out to us!

It's important to note that if you have given your consent to the transportation company to leave your order without receipt of delivery or your presence, you will be fully responsible for the shipment according to our policy.